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The player from Germany faced significant obstacles in withdrawing money from Win Spirit, experiencing multiple verification steps that were cumbersome and prone to errors. After several attempts and technical issues, his withdrawal was initially confirmed but then canceled without proper notification, citing a lack of email confirmation despite prior completion. The funds remained pending even after resolving the email verification issue through customer support. The complaint was marked as resolved, indicating that the issue had been addressed satisfactorily. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
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